Effective Date: 12/12/2025
Last Updated:
1. Overview
At JERTOUNNYM LLC, we strive to provide high-quality services and customer satisfaction. This Refund & Cancellation Policy outlines the terms under which refunds and cancellations may be requested.
By purchasing or using our services, you agree to the terms of this policy.
2. Cancellations
You may request to cancel a service by contacting us using the information below.
- Cancellations must be submitted in writing via email.
- Cancellation requests received before service delivery or project start may be eligible for a full or partial refund, at our discretion.
- Once a service has begun, cancellations may not be eligible for a full refund.
3. Refund Eligibility
Refunds may be issued under the following circumstances:
- Duplicate charges or billing errors
- Failure to deliver agreed-upon services
- Technical issues preventing access to paid services (where applicable)
- Cancellations made before work or service delivery has begun
All refund requests must include proof of purchase and a description of the issue.
4. Non-Refundable Items
Unless otherwise stated in writing, the following are generally non-refundable:
- Services that have already been fully or partially performed
- Custom, personalized, or one-time services
- Digital products or downloadable content once accessed or delivered
- Setup fees or administrative fees
5. Refund Process
To request a refund, please contact us at:
📧 Email: Contact@jertounnym.site
Include your name, order details, and reason for the request.
- We will review refund requests within 5–10 business days.
- Approved refunds will be processed to the original payment method.
- Processing times may vary depending on your payment provider.
6. Chargebacks
We encourage customers to contact us before filing a chargeback with their bank or credit card provider. Unauthorized or fraudulent chargebacks may result in suspension of services and additional fees.
7. Modifications to Services
We reserve the right to modify, suspend, or cancel any service at any time. If we cancel a service without fault on your part, you may be eligible for a prorated or full refund, at our discretion.
8. Contact Information
For questions regarding this Refund & Cancellation Policy, contact us at:
📧 Email: Contact@jertounnym.site
📍 Address: 212 N. 2nd St. STE 100, Richmond, KY 40475
📞 Phone: +1 317 732 8074
